Privacy Policy

Information We Collect

At Nenthros, we collect various types of information to provide you with exceptional beauty training services and improve your learning experience. The information we gather falls into several categories, each serving specific purposes for our platform functionality.

How We Use Your Information

Your personal information serves multiple purposes within our beauty training ecosystem. We believe in transparency about how your data contributes to your learning experience and our service delivery.

• Delivering personalized training content based on your skill level and learning preferences
• Processing course enrollments and managing your educational journey with us
• Communicating important updates about your courses, new programs, and platform improvements
• Providing technical support and troubleshooting assistance when you encounter issues
• Analyzing learning patterns to improve our curriculum and teaching methodologies
• Generating certificates and credentials upon successful completion of training programs
• Facilitating connections between students and instructors for enhanced learning outcomes
• Customizing your dashboard and learning interface for optimal user experience

Information Sharing and Disclosure

We take your privacy seriously and limit information sharing to essential business operations and legal requirements. Here's when and why we might share your information with others.

Service Providers: We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, cloud storage services, and analytics tools. All service providers sign agreements requiring them to protect your information and use it only for specified purposes.

Educational Partners: When you enroll in certain courses, we may share relevant information with certified instructors or partner institutions to facilitate your learning experience. This sharing is limited to what's necessary for course delivery and progress tracking.

Legal Requirements: We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you about such disclosures unless prohibited by law.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice before your personal information becomes subject to different privacy practices.

Data Security Measures

Protecting your personal information is fundamental to everything we do at Nenthros. We've implemented comprehensive security measures that protect your data both in transit and at rest.

Our security framework includes industry-standard encryption protocols, secure server configurations, and regular security audits. All sensitive data transmissions use TLS encryption, and our databases employ advanced encryption methods to protect stored information.

Access to your personal information is strictly limited to authorized personnel who need it for legitimate business purposes. Our team members undergo regular security training and sign confidentiality agreements. We also implement multi-factor authentication and monitor system access for unusual activity patterns.

We regularly backup your data to prevent loss and maintain business continuity. These backups are stored in secure, geographically distributed locations and are encrypted using the same standards as our primary systems. However, no security system is completely immune to threats, so we continuously update our practices to address emerging risks.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable laws and regulations.

• Account information: Retained while your account remains active, plus 3 years after account closure
• Learning records and certificates: Maintained for 7 years to support credential verification and regulatory requirements
• Payment information: Kept for 5 years for accounting purposes and fraud prevention
• Technical logs and analytics: Automatically deleted after 2 years unless needed for security investigations
• Marketing communications: Removed immediately upon unsubscribe or account deletion request
• Support communications: Retained for 3 years to maintain service quality and resolve recurring issues

When data reaches the end of its retention period, we securely delete or anonymize it so that it cannot be recovered or attributed to you. You can request immediate deletion of certain data types by contacting our privacy team, subject to legal and educational record-keeping requirements.

International Data Transfers

As Nenthros operates from Malaysia and serves students internationally, your personal information may be transferred to and processed in countries other than where you reside. We ensure these transfers comply with applicable data protection laws.

When we transfer personal information outside Malaysia, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes. Our service providers in other countries are contractually required to provide the same level of protection for your data as we do.

For transfers to countries without adequate data protection laws, we use additional protections including encryption during transit, access controls, and regular compliance monitoring to ensure your information remains secure throughout the transfer process.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, analyze usage patterns, and provide personalized content. Understanding how these technologies work helps you make informed decisions about your privacy preferences.

Essential Cookies: These are necessary for basic platform functionality, including maintaining your login session, storing course progress, and ensuring security features work properly. You cannot disable these cookies without affecting platform performance.

Analytics Cookies: We use these to understand how students interact with our platform, which courses are most popular, and where users encounter difficulties. This information helps us improve our training programs and user interface design.

Preference Cookies: These remember your settings such as language preferences, notification choices, and customized dashboard layouts to provide a more personalized experience during future visits.

You can control cookie settings through your browser preferences or our cookie consent manager. Disabling certain cookies may limit some platform features, but won't prevent you from accessing core training content.

Children's Privacy Protection

Nenthros is designed for adult learners and professionals in the beauty industry. We do not knowingly collect personal information from individuals under 18 years of age without verified parental consent.

If you're between 16-18 years old and interested in our training programs, a parent or legal guardian must provide consent and may need to complete the enrollment process on your behalf. We may require additional documentation to verify age and parental consent before activating accounts for minors.

If we discover that we've collected information from someone under 16 without proper consent, we'll delete that information immediately and deactivate the associated account. Parents or guardians can contact us to review, modify, or delete their child's information at any time.